b'Annual Report 2023/24Support Worker of the Year Award Team Leader of the Year AwardPhyllis Finnerty Heather CrockerPhyllis has been in Castleview since 2019, joiningHeather Crocker is a kind, approachable,shortly after the service opened. Phyllis always and dedicated leader with over 20 yearsgoes the extra mile for both the service and theat Praxis Care. Since becoming Teampeople we support, Always ready to lend a hand,Leader, she has consistently gone abovePhyllis frequently steps in outside of her regular shifts and beyond for both her team and the to ensure that everything runs smoothly. Her commitment people she supports, always promoting to providing the highest level of care is evident in her approach equality, choice, and person-centred care. to daily support. Phyllis works tirelessly to empower the people weHeather is committed to learning and support, encouraging them to participate in their daily activitiesimproving, absorbing new information with rather than simply doing things for them, regardless of how muchenthusiasm, and bringing her positive, hands-on extra time it might take. Her patient, step-by-step guidance ensuresleadership style to everything she does. Her team values herthat they feel involved and capable, fostering greater independence. for her honesty, knowledge, and ability to guide others through changes, while always keeping the needs of the people we Phylliss interactions with those in her care are truly special. Despitesupport at the forefront. She truly embodies what it means to lead many being non-verbal, her warm and engaging presencewith care and compassion.consistently brings out smiles, laughter, and joy. The connection she fosters with them is nothing short of beautiful, creating moments of genuine happiness that speak volumes. Her ability to communicateLeadership Awardand connect on such a deep level is a testament to her compassionAine Murnin and skill, making her an indispensable part of Castleview.Highly respected by both her team andCEO Award senior leaders, Aine ensures her services Foyle Young People consistently meet their targets and receive high-quality regulatory reports. She swiftly and professionally addresses challenges, This service provides critical support tomaintaining excellent relationships with vulnerable young people aged 16-22 during timescommissioners and regulators, even inof crisis. The service helps guide them throughdifficult circumstances. In addition to her complex challenges, offering safety, protection, professional expertise, Aine is known for her and hope when few other doors are open. Bywarm, nurturing approach, providing invaluable building confidence, resilience, and belief in theirsupport to new managers. Her representation of Praxis Care future, the team at Foyle Young People makes aleaves a positive and lasting impression with whom she engages.significant and lasting impact on the lives of thosethey assist. Their work is truly transformative, and they shouldbe proud of the difference they make in these young peoples lives.78 79'