b'Annual Report 2023/24HR &recruitmentDuring 2023-24, significant advancements were made to enhance the efficiency and effectiveness of HR operations, align with strategic objectives, and address challenges in recruitment and employee engagement.Comprehensive HR Structure andcompetitive social care market, Process Reviewespecially in specific geographic Starting in mid-2023, we initiated anareas, we revamped our approach to in-depth review of HR structures,recruitment advertising. By targeting recruitment, and L&D processes with thespecific groups and personalising help of an external consultant. This effortoutreach, we aim to better connect led to strategic realignment, includingwith potential candidates. We have the decentralisation of HR operations toalso started using headhunting provide teams with more oversight andtechniques and participating in autonomy at the jurisdictional level, withrecruitment events to attract talent clear reporting lines to the Directors ofeffectively. Benchmarking our offerings Care and Development. These changes,ensured they remained appealing to which came into effect in Novemberjob seekers, and collaboration with the 2023, helped streamline internalrecognised union helped address pay processes and improve collaboration. Tochallenges, particularly in Northern support these initiatives, three Heads ofIreland.HR were appointed in January 2024, reinforcing leadership and drivingEnhanced Onboarding and change. Candidate ExperienceImprovements were made to increase Targeted Recruitment and Marketthe flexibility of the induction process Competitiveness and ensure a positive new joiner Recognising the ongoing challenges inexperience, which was benchmarked recruiting and retaining staff in ato keep our approach competitive.50 51'